Is PandaChat Free? Pricing, Free Plan and Limits (2026)

No, PandaChat is not free. It has no free plan. It is a done-for-you customer support service for mid-market online retailers, with a one-time setup that is typically €25k–35k and a monthly fee of €4.5k–6k, capped by contract. See our PandaChat tool page for an overview.

By PowerfulAI.tools Editorial Team · Checked against the official site on 10 November 2026

PandaChat builds what it calls a "digital twin" of your support team on its own framework, then runs it alongside your staff and improves it every week. It is aimed at e-commerce businesses, and the company is based in Ljubljana, Slovenia, serving the Adria and DACH region. If you saw older listings describing PandaChat as a chat-with-your-PDF app, that is no longer what the site sells.

Is there any free option?

The official pricing page does not list a free plan or a free trial. The free step on offer is a 30-minute support review: you book a call, PandaChat looks at a sample of your tickets and your systems, and tells you what it would automate first. That is a sales consultation, not free use of the product.

PandaChat pricing

PandaChat prices in three phases rather than plans. These figures are exactly as shown on its pricing page.

The site says there is no per-ticket billing and no surprise invoices, and that your monthly cap is fixed in the contract before you sign. Price depends on the systems connected (ERP, warehouse, carriers, platform), your channels and languages, monthly ticket volume, and "risky workflows" such as refunds, write actions and approvals.

Is the paid plan worth it?

There is no free tier to compare against, so the real question is whether a managed service at this price suits your business:

• It may suit mid-market online retailers with high multilingual ticket volume across several systems, who want a team to build, watch and improve the automation for them, and who value a fixed monthly cap over per-ticket pricing.
• It is unlikely to suit small shops, solo founders or anyone wanting a self-serve chatbot to try today. Even the smallest setup quoted starts from €12k plus a monthly fee from €2.5k.

PandaChat's own pitch is that preventing two multilingual support hires pays for it. That is the company's claim, so run your own numbers.

Free alternatives to PandaChat

If you want to start with a self-serve support chatbot at no cost, these customer support tools have free plans. Pricing below is from our own checked tool pages.

• Chatway: Free forever plan includes 1 seat and 50 conversations a month; Business is $39 a month or $31 a month billed yearly, Plus is $199 a month or $159 billed yearly, and the AI Support Agent costs $0.50 per resolved conversation.
• Yellow.ai: The Free plan includes 1 AI agent and 500 chat sessions per month, then $0.99 per resolution; Enterprise pricing is by quote.
• Chaindesk: The free plan includes 200 message credits a month; Growth is $49 per month, Pro is $99 per month and Enterprise is $499 per month, with 20% off yearly billing.
• SiteSpeakAI: A free plan includes 30 message credits a month, 1 AI agent and 10 training sources; paid Starter, Pro, Growth and Business plans each come with a 7-day free trial.

These are software tools you set up yourself, not a managed service like PandaChat. For more options, see our PandaChat alternatives page.

How we checked

We read PandaChat's official homepage (pandachat.ai) and pricing page (pandachat.ai/pricing) on 10 November 2026. All prices and phase details above come from those pages. Prices change and your quote depends on your scope, so confirm with PandaChat before you sign.

Frequently asked questions

Does PandaChat have a free trial?

The pricing page does not mention a free trial. It offers a free 30-minute support review, where the team looks at a sample of your tickets and your stack.

Does PandaChat charge per ticket?

No. The site says it does not bill per ticket. It tiers price by the scale of your business and caps the monthly fee in your contract.

How long does PandaChat take to set up?

The Map & Build phase is listed as 4–8 weeks, paid by milestone.

Is PandaChat still a chat-with-PDF app?

No. Earlier listings described a mobile app and Chrome extension for chatting with PDFs and websites, but the site now sells a digital twin of a company's support team.