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Added on Aug 25,2026
Hiver is an AI-powered customer service platform that brings support channels, customer information, and service workflows together in one workspace.
It combines AI agents, AI copilots, workflow automation, and AI quality assurance to help teams handle customer requests faster while maintaining control over how and when AI takes action.
The platform can automatically triage and route conversations, extract information, generate context-aware responses, and create or update records across connected systems.
Its AI-powered knowledge hub can also review resolved tickets and keep support documentation up to date.
Hiver supports omnichannel customer service and collaboration across teams, making it suitable for organizations in industries such as technology, healthcare, and logistics.
Use Cases
Customer Support: Manage customer conversations and service requests from one platform.
AI Customer Service: Use AI agents and copilots to assist with customer interactions.
Ticket Triage: Automatically categorize and prioritize incoming support requests.
Workflow Automation: Automate repetitive customer service processes across multiple systems.
Ticket Routing: Direct conversations to the appropriate team or agent.
AI Responses: Generate context-aware replies using customer and conversation data.
Knowledge Management: Maintain an AI-powered knowledge base based on resolved support cases.
Data Extraction: Automatically extract useful information from customer conversations.
Order Processing: Create or update records across connected systems for automated workflows.
AI Quality Assurance: Monitor and evaluate customer service conversations with AI.
Omnichannel Support: Bring multiple customer service channels into a unified helpdesk.
Team Collaboration: Help support, finance, IT, HR, and other teams collaborate on service requests.
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