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Added on Nov 13,2026
Neura is an AI-powered conversational storefront for consumer brands. It acts as an AI agent that recommends products, sells and supports shoppers, remembers each customer and speaks in the brand's own voice across channels such as web chat and WhatsApp.
The agent finds the closest product match for a shopper's request, confirms stock and price, and answers questions about delivery, warranty, EMI and add-ons in the moment. Shoppers can complete a purchase inside the chat and receive the order confirmation and tracking in the same conversation.
Every customer has a single record that holds past orders, preferences and conversations across channels. Neura reads this record before replying, saves new preferences as customers mention them, and verifies returning shoppers with a one-time code so they do not need to repeat themselves.
Brands write procedures once for tasks such as replacements, returns and order changes, and Neura follows them consistently. It can send forms inside the chat to collect order numbers, fault descriptions or short videos, and it works with existing systems to check orders and stock, book pickups and record outcomes.
Setup is done by talking to Neura, by voice or in writing, the way you would brief a new hire. Instructions can be updated at any time, and Neura suggests new answers when customers ask questions its instructions do not yet cover, for the team to approve.
Other features include live offer management, page-aware answers, voice note understanding in the customer's own language, offline store information with in-store stock checks and nearest-store suggestions, and handover to the team with full context for after-hours enquiries.
It integrates natively with Shopify, WooCommerce, BigCommerce and Magento (Open Source and Adobe Commerce 2.4.x), with catalogues kept in sync automatically.
Pricing: Neura offers a 14-day free trial with no card needed. Monthly plans start at US$99 per month (Starter), with Growth at US$249 and Scale at US$499, plus discounts for quarterly, half-yearly and annual billing. An Enterprise option is also available.
It is suited to B2C and retail brands, e-commerce stores and businesses with physical stores that want an always-on agent for sales and customer support.
Popular alternatives to Neura include Cody, Bland AI and Kipps.AI. Compare their pricing and what each is best for below.
| Tool | Pricing | Best for |
|---|---|---|
| Cody | Freemium | Small and mid-sized businesses that want an AI assistant trained on their own documents for internal help desks or websi... |
| Bland AI | Free Trial | Enterprise operations and engineering teams, including those in regulated industries, that want to automate inbound and... |
| Kipps.AI | Freemium | Sales and support teams who want AI agents to handle calls, web chat and WhatsApp enquiries. |
| Babble AI | Free Trial | Businesses that want a customer support chatbot on their website or WhatsApp without writing code. |
| AI Reply by ReplyReviews.com | Freemium | Local business owners and agencies managing Google reviews across one or several locations who want draft replies to edi... |
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