telli

Customer Support

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Added on Oct 25,2026

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Description

telli is an AI voice agent platform for customer-facing operations. Its AI agents handle phone conversations for sales, support and operations teams and carry out the follow-up work, such as booking appointments, collecting payments and updating records.

Agents are built in telli Studio, a no-code agent builder, with an assistant called Charlie that helps build and refine agents, automate workflows and analyse calls. Agents can draw on a knowledge base of uploaded documents and FAQs.

Key features include multilingual agents in more than 20 languages, natural and cloned voices, model-agnostic AI, real-time actions during calls, post-call workflows, smart dialling and parallel calling, live call monitoring, phone number management with telli numbers or your own via SIP trunking, and built-in contact management.

For reporting, telli provides analytics dashboards, call outcome tracking with summaries, sentiment and structured data, call recordings and transcripts, and QA evaluations with pass or fail flags.

Common use cases include lead qualification, upselling, reactivation and win-back calls, appointment scheduling and reminders, payment collection, surveys, IVR and call routing, and first-level support.

It integrates with CRMs including Salesforce and HubSpot, natively or via API, and lists model providers such as OpenAI, Google Gemini, ElevenLabs and Cartesia.

Pricing: no prices are listed. A free trial sign-up and demo booking are available through the site.

telli states GDPR, HIPAA, EU AI Act and SOC 2 compliance with EU hosting. It is suited to sales, operations and customer service teams in industries such as healthcare, real estate, insurance, energy and retail.

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  • ai
  • tool
  • tools
  • voiceagents
  • aivoice
  • phonecalls
  • callcentre
  • customersupport
  • sales
  • leadqualification
  • appointmentscheduling
  • paymentcollection
  • outboundcalls
  • inboundcalls
  • nocode
  • multilingual
  • voicecloning
  • callanalytics
  • transcripts
  • salesforce
  • hubspot
  • crmintegration
  • siptrunking
  • gdpr
  • hipaa
  • customerservice

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