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Added on Nov 03,2026
Vight is an AI-powered platform for managed service providers (MSPs) that documents calls and tickets in the PSA, answers phones, triages new tickets and finds answers in client documentation.
It transcribes and summarises each call with speaker identification, writes it up as issue, steps taken and resolution, and posts notes and time entries to the PSA. Every call is also scored for client sentiment and audio clarity, with alerts for critical issues and sales opportunities.
Key features include ticket triage that emails clients for missing details and posts an internal note, plus title rewrites, categorisation, deduplication, sentiment flags and P1 alerts. A screen capture agent turns technicians' work sessions into ticket notes, time entries and draft knowledge base articles.
An AI voice agent answers inbound calls in front desk or after-hours mode, asks follow-up questions and creates tickets with caller details and urgency. The Ask Vight search lets technicians query tickets, assets, configs and notes in plain English, with answers citing their sources, and an MCP connector brings this data into Claude, ChatGPT and Microsoft Copilot.
It integrates with PSAs such as ConnectWise, Autotask, HaloPSA and Syncro, RMM tools including Datto RMM and NinjaOne, documentation tools like IT Glue, Hudu and SharePoint, Slack and Microsoft Teams, and many phone systems including 3CX, RingCentral, Zoom Phone, Dialpad and Aircall.
Vight is SOC 2 compliant, encrypts data at rest and in transit, supports Microsoft and Google single sign-on, and does not train AI on customer data.
Pricing: usage-based monthly plans with unlimited users and a first month free: Starter 250 USD (2,500 credits), Professional 550 USD (6,000 credits), Growth 950 USD (11,000 credits) and Scale 1,650 USD (20,000 credits), plus custom Enterprise plans. There are no contracts.
It is suited to MSPs and IT service desks that want to cut manual documentation and speed up ticket handling.
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